The magicJack Plus is a revolutionary telecommuncations device that allows users to get unlimited local and long distance calls to the United States and Canada for just $29.95/year. magic Jack phone service is extremely popular and its parent company VocalTec is currently one of the largest telecommunications companies in the world with 2010 sales topping $100 million and users consuming nearly one billion minutes per month.
March 30, 2010 in Magic Jack by admin
Secret Customer Service Phone Number
There has been a lot of talk about the companies customer service and people being upset that they can only be reached via online chat. We can certainly understand this concern and that’s why we took the time to do some deep digging to find out whether they really have a customer service telephone number or not.
After an exhaustive search we discovered a secret customer service telephone number that nobody else seems to know about. When calling this line it states that it is their billing department so I’m not sure whether you can get technical support from it or not but hey, at least its a working number that allows you to speak with a real person.
Please don’t abuse this telephone number or magic Jack is likely to shut it down and then it will be ruined for everybody. If it is indeed only for billing don’t call in repeatedly trying to get technical support, more than likely if it is only for billing then the agents you get won’t have any technical know how to help anyway.
Magic Jack Information Line – (561) 594-2140 – This line is a recording that provides customer service instructions
Billing Support – (281) 404-1551 – This line is where we believe you can get a live person between the hours of 11am to 8pm EST Monday through Friday.
19 Comments to “Secret Customer Service Phone Number”
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"Mariko - I have read bad comments on magicJack but to date, I have been satisfied. I had assistance with my problems and the customer service chat line responds very quickly, not to mention helpful and courteous. I am not actually what you call computer-literate but their directions are easy to understand and effective. I introduced a program from a company called Clear Wireless which messed up all my systems, including this. Representatives have always been helpful and effective in addressing my issues. I have been using my device for about a month now and it has been satisfactory. I will post another comment in 6 months to let you know how it has"
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May 6, 2011 at 11:24 pm
Does MagicJack work with Windows Internet Explorer 8?
July 6, 2011 at 6:59 pm
Have you tried installing Mozilla Firefox and trying it with that? I never use IE as I was always having some issue with it. Hope this helps.
July 15, 2011 at 4:18 pm
I’m using it with IE9 and I am not having any issues. So far both people I have contacted say the reception is great.
August 5, 2011 at 6:25 pm
I haxe XP pro with SP3 and IE 8, and Google Chrome with little to no probems
August 11, 2011 at 12:42 am
I am intrigued by the new “Plus” version of the MagicJack. My internet service is provided by AT&T/U-Verse via a “fiber optic” cable system. It seems to be closely related to a DSL sort of system. The device that most everything is connected to is a “2-Wire” device and I have no idea if this would allow me or provide me with an Ethernet connection. I just looked at the back of the mystery unit and see four “local ethernet” connections of which two are already in use. Is is possible that one of the two remaining empty ethernet connections might be usable for the MagicJack Plus cable? I have never attempted to get into that sort of thing before and therefore have no hands on experience to base my judgements.
August 30, 2011 at 10:49 pm
It should work on the extra two ports that you have. It says it just needs to connect via the modem. Should be a sweet setup when available.
September 18, 2011 at 11:03 am
how can i use the magic jack plus in hotel without computer via wi-fi? modems and routers are not available in hotel rooms.
December 22, 2011 at 5:33 pm
How do I bypass the magic jack voice mail so that my home answer machine will pick up.
May 13, 2012 at 3:05 pm
I recently upgraded from my Magic Jack to a Magic Jack Plus and everything went well for the first few weeks of use, but recently I have noticed that the MJP module and the adapter that plugs into the wall outlet gets quite hot and recently the phone connection has been tripping in and out very frequently. Can you say what might be the problem here??
May 24, 2012 at 6:33 pm
I know there is a monthley fee for magic jack, could you tell me if you pay taxes with the monthley fee?
June 3, 2012 at 4:27 pm
can mj be hooked to a router or remote phone base that is hooked to a router?
June 4, 2012 at 11:43 pm
I talked my 90 year old grandmother into purchasing M/J+. She had a somewhat tech guy install it for her. It has worked fine but more and more now, the phone rings and nobody is on the other end. This happens several times before she finally unplugs the m/J+, waits a few minutes and then plugs it back in. This works for a while but is there something she can do to alleviate this problem completely?
July 5, 2012 at 8:43 pm
Has anyone tried this with google voice? Does it work?
September 10, 2012 at 1:16 am
I’ve had their service for just over a year and have had NO issues with it. I have had to figure things out for myself as their tech support (online chat only) was EXTREMELY lacking and frustrating. Their service fees should actually be less, closer to free service per year, as you get NO support whatsoever. I am curious about the next upgrade though. VOIP technology hasn’t really caught on here ( MN ) but it will soon. They actually are on the cutting edge as far as internet-only based services.
September 10, 2012 at 3:07 am
I have been getting this number coming thru at all hours of the night and morning .. is there any way I can block it ? This area code is no where to be found … I make a complaint about a neighbor who is a Probation Officer … and since my # made it to the complaint this is when it started ? HELP LOL Maybe it can be traced to the Real #??? (737) 874-2833
Thank You … Key Largo Florida (Cubida)
November 20, 2012 at 9:40 pm
Ther appears to be no live agent available for magic Jack. You click on the live agent and it says internet explorer cnnot open the webpage. Tried this on 3 computers, smae problem. I think MagicJack is going down the tubes!!!!!
December 31, 2012 at 8:39 am
Have old magic jack and bought the new. Also have moved and would like a new number. My question is what will happen to old number. Will an operator come on and tell people the number has changed, or will it automatically be rerouted to my new number.
January 16, 2013 at 7:40 pm
I called the MJ Information number and they have a Technical Support number listed. It is (561) 594-9787. I have not called it yet so I don’t know whether it works or not. I will be calling it later today when I get time to work with them on my problem.
January 31, 2013 at 9:47 pm
While visiting My brother He brought it to My attention that We can’t call 911 from the Magic Jack phone, when I got home I tried calling 911 with no results, I even tried with the area code dialed first, This is not good!