Secret Customer Service Phone Number

There has been a lot of talk about the companies customer service and people being upset that they can only be reached via online chat. We can certainly understand this concern and that’s why we took the time to do some deep digging to find out whether they really have a customer service telephone number or not.

After an exhaustive search we discovered a secret customer service telephone number that nobody else seems to know about. When calling this line it states that it is their billing department so I’m not sure whether you can get technical support from it or not but hey, at least its a working number that allows you to speak with a real person.

Please don’t abuse this telephone number or magic Jack is likely to shut it down and then it will be ruined for everybody. If it is indeed only for billing don’t call in repeatedly trying to get technical support, more than likely if it is only for billing then the agents you get won’t have any technical know how to help anyway.

Magic Jack Information Line – (561) 594-2140 – This line is a recording that provides customer service instructions

Billing Support – (281) 404-1551 – This line is where we believe you can get a live person between the hours of 11am to 8pm EST Monday through Friday.

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26 Responses to Secret Customer Service Phone Number

  1. Halliburton says:

    Does MagicJack work with Windows Internet Explorer 8?

  2. Phyllis Mathias says:

    Have you tried installing Mozilla Firefox and trying it with that? I never use IE as I was always having some issue with it. Hope this helps.

  3. Marianne says:

    I’m using it with IE9 and I am not having any issues. So far both people I have contacted say the reception is great.

  4. AL WHITE says:

    I haxe XP pro with SP3 and IE 8, and Google Chrome with little to no probems

  5. Roger Holman says:

    I am intrigued by the new “Plus” version of the MagicJack. My internet service is provided by AT&T/U-Verse via a “fiber optic” cable system. It seems to be closely related to a DSL sort of system. The device that most everything is connected to is a “2-Wire” device and I have no idea if this would allow me or provide me with an Ethernet connection. I just looked at the back of the mystery unit and see four “local ethernet” connections of which two are already in use. Is is possible that one of the two remaining empty ethernet connections might be usable for the MagicJack Plus cable? I have never attempted to get into that sort of thing before and therefore have no hands on experience to base my judgements.

  6. Matt says:

    It should work on the extra two ports that you have. It says it just needs to connect via the modem. Should be a sweet setup when available.

  7. ROBERT WILSON says:

    how can i use the magic jack plus in hotel without computer via wi-fi? modems and routers are not available in hotel rooms.

  8. Louis says:

    How do I bypass the magic jack voice mail so that my home answer machine will pick up.

  9. Karol Hanson says:

    I recently upgraded from my Magic Jack to a Magic Jack Plus and everything went well for the first few weeks of use, but recently I have noticed that the MJP module and the adapter that plugs into the wall outlet gets quite hot and recently the phone connection has been tripping in and out very frequently. Can you say what might be the problem here??

  10. Tami says:

    I know there is a monthley fee for magic jack, could you tell me if you pay taxes with the monthley fee?

  11. Dairold says:

    can mj be hooked to a router or remote phone base that is hooked to a router?

  12. Bill says:

    I talked my 90 year old grandmother into purchasing M/J+. She had a somewhat tech guy install it for her. It has worked fine but more and more now, the phone rings and nobody is on the other end. This happens several times before she finally unplugs the m/J+, waits a few minutes and then plugs it back in. This works for a while but is there something she can do to alleviate this problem completely?

  13. glenn says:

    Has anyone tried this with google voice? Does it work?

  14. Mary says:

    I’ve had their service for just over a year and have had NO issues with it. I have had to figure things out for myself as their tech support (online chat only) was EXTREMELY lacking and frustrating. Their service fees should actually be less, closer to free service per year, as you get NO support whatsoever. I am curious about the next upgrade though. VOIP technology hasn’t really caught on here ( MN ) but it will soon. They actually are on the cutting edge as far as internet-only based services.

  15. Debi says:

    I have been getting this number coming thru at all hours of the night and morning .. is there any way I can block it ? This area code is no where to be found … I make a complaint about a neighbor who is a Probation Officer … and since my # made it to the complaint this is when it started ? HELP LOL Maybe it can be traced to the Real #??? (737) 874-2833
    Thank You … Key Largo Florida (Cubida)

  16. Bob says:

    Ther appears to be no live agent available for magic Jack. You click on the live agent and it says internet explorer cnnot open the webpage. Tried this on 3 computers, smae problem. I think MagicJack is going down the tubes!!!!!

  17. Richard Allred says:

    Have old magic jack and bought the new. Also have moved and would like a new number. My question is what will happen to old number. Will an operator come on and tell people the number has changed, or will it automatically be rerouted to my new number.

  18. David says:

    I called the MJ Information number and they have a Technical Support number listed. It is (561) 594-9787. I have not called it yet so I don’t know whether it works or not. I will be calling it later today when I get time to work with them on my problem.

  19. Bob says:

    While visiting My brother He brought it to My attention that We can’t call 911 from the Magic Jack phone, when I got home I tried calling 911 with no results, I even tried with the area code dialed first, This is not good!

  20. Judy says:

    David…i called the Tech support number you listed and it doesn indeed work and is MagicJack.

    THANKS!

  21. Julie says:

    The service itself is Ok–have not had problems except to be charged a charge that was not part of my original agreement–I have kept all copies of the transaction as well as product insert, etc. 9-1-1 call issues are fully disclosed within my original agreement. Who knows what other costs they will add on as they decide despite a 5 year agreement.

  22. Nolita says:

    I had renewed my magic jack through online..using my visa card. At first attempt I received a notification saying..my transaction has been failed so I tried to enter my visa card again..and that happened for 4 times…and same notification was received….It is good thing that the Visa Card representative called me to inform me that the amount for renewing my magic jack has been deducted already and that they failed to post the 3 attempts that I did just to renew it. And i TOLD THEM THAT…it should be deducted once only and since I received a failure notification so I tried it for 4rth times…my god…kindly check the payment …because it’s been paid through my visa card already..and until now I can not use the magic jack.

  23. Norman says:

    I was thinking a bout getting magic Jack service. But have changed my mind. So many negative reports and the fact that magic Jack operates secretly. I do not think I want to do business with this company.

  24. Carl Wambold says:

    Cancel my order and credit my credit card. Thank you.

  25. Manuela says:

    Have not have problem with the MJ until i had to renew on line
    at first i received an order number…after that when i try to connect my MJ it runs but after on top of the screen of the phone comes a pop up window asking for me to login to my existing MJ account wich i doby entering my email and the password when i log in comes 3 options …one year renewal(which i already did) 2 option 5 year and last option a subscription renewal code
    which i do not have
    I tried the order number but do not work
    Until now can not use my MJ again
    thanks

  26. Marvin says:

    Has anyone sued Magicjack?

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