There has been a lot of talk about the companies customer service and people being upset that they can only be reached via online chat. We can certainly understand this concern and that’s why we took the time to do some deep digging to find out whether they really have a customer service telephone number or not.
After an exhaustive search we discovered a secret customer service telephone number that nobody else seems to know about. When calling this line it states that it is their billing department so I’m not sure whether you can get technical support from it or not but hey, at least its a working number that allows you to speak with a real person.
Please don’t abuse this telephone number or magic Jack is likely to shut it down and then it will be ruined for everybody. If it is indeed only for billing don’t call in repeatedly trying to get technical support, more than likely if it is only for billing then the agents you get won’t have any technical know how to help anyway.
Magic Jack Information Line – (561) 594-2140 – This line is a recording that provides customer service instructions
Billing Support – (281) 404-1551 – This line is where we believe you can get a live person between the hours of 11am to 8pm EST Monday through Friday.