Terms of Service and License Agreement for magicJack, YMAX Communications Corporation and VocalTec Communications Corporation.
The device is brought to you by, LP, a limited partnership organized under the laws of Delaware. The software and server access license is brought to you by VocalTec Communications, LTD. (VocalTec). Before you begin using the device and the associated software (the “Software”), you must read and agree to these Terms of Service and the following terms and conditions and policies, including any future amendments (which we refer to collectively as the “Agreement”). For your convenience, we have written this Agreement in plain English. However, you agree that the terms should be interpreted broadly to protect the intention of the Agreement.
BY CHECKING THE BOX NEXT TO “I HAVE READ AND AGREE TO THE TERMS OF SERVICE” DURING REGISTRATION, OR BY ACTUALLY USING THE SERVICES, YOU INDICATE YOUR AGREEMENT TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF YOU DO NOT ACCEPT AND ABIDE BY THIS AGREEMENT, YOU MAY NOT USE THE DEVICE, AND/OR DOWNLOAD OR USE THE SOFTWARE. FURTHER, YOU MAY NOT USE THE DEVICE, AND/OR DOWNLOAD OR USE THE SOFTWARE AND MAY NOT ACCEPT THE TERMS IF (A) YOU ARE NOT OF LEGAL AGE TO FORM A BINDING CONTRACT WITH YMAX COMMUNICATIONS CORPORATION (YMAX) VOCALTEC COMMUNICATIONS, LTD (VOCALTEC), OR (B) YOU ARE A PERSON BARRED FROM RECEIVING THE SOFTWARE OR SERVICES UNDER THE LAWS OF THE UNITED STATES OR OTHER COUNTRIES INCLUDING THE COUNTRY IN WHICH YOU ARE RESIDENT OR FROM WHICH YOU USE THE DEVICE, AND/OR DOWNLOAD OR USE THE SOFTWARE.
Although we may choose to notify you when changes are made to these Terms of Service, you should periodically review the most up-to-date version, which you can always find at http://www.magicJack.com/tos and/or YMAX Communications Corporation AND/0R VOCALTEC, COMMUNICATIONS, LTD may, in its sole discretion, modify or revise these Terms of Service and policies at any time, and you agree to be bound by those modifications or revisions. Unless explicitly stated someplace else, any new features that may augment or enhance the device, will also be subject to this Agreement.
1. Description of How the Device and Software Works
The device and software enables a multimedia, feature rich service that will allow users access to a variety of exciting content and services. The device is flexible, simple, yet full of features and content for the Internet savvy consumer. There are several services that are available today using these products and many features will follow. The number of features will continue to grow as the device becomes the premium device and/or software for Internet users. Among other things, as described fully below, the device allows you to receive free in-bound communications from other device users anywhere in the world while connected to the service. If you so choose, you may elect to use the device to make free out-bound communications to other device users and other non-device users.
To enable your use of the device you must first download the Software. Some enhanced features also require you to purchase the device. In addition, you need a computer running Microsoft® Windows (XP, Vista, 7) or Intel-based Mac® with a high speed Internet connection and, if you purchase the device, an available USB port. Bear in mind that the device and/or the Software are dependent on these requirements and the failure of one may prevent the device and/or the Software from working. We cannot guarantee that the device will always function without disruptions, delay or other imperfections. There may be power outages or Internet service disruptions and you may experience other disruptions unrelated to the device, which will interfere with the quality of your communication. Although once you have purchased a device or downloaded the Software, use of the device and/or the Software is free, you are responsible for getting the things you need to make the device work, and that may involve third-party fees (such as Internet service provider or Internet airtime charges). You are responsible for those fees. In addition, you must provide and are responsible for any additional equipment necessary (such as a communications adaptor or a headset), to use the device or the Software. The device, Software may not be compatible with non-voice communications equipment, including but not limited to, home security systems, medical monitoring equipment, fax machines, satellite television systems, or computer modems.
The goods and services offered through magicJack provide a multimedia experience, which includes a voice over Internet information service feature. It is not a telecommunications service and is subject to different regulatory treatment from telecommunications services.
2. Ownership and Risk of Loss of Device
You will own the device, but not the Software used with the device, which is licensed to you under this Agreement for a one year term, and bear all risk of loss of, theft of, casualty to or damage to the device, from the time it is shipped until the time (if any) when it is returned to us in accordance with this Agreement, or the warranty covering the device, if any, expires. If, within 30 days of placing your order for the device directly from our website, you are not satisfied with your device you may either return it to us for a full refund of the purchase price, minus shipping and handling, or exchange it for a new device. The full refund or exchange offer is applicable only to the purchase of your first device. In order to receive a refund or exchange you must request and receive a RMA number by e-mail and the device must be returned in its original packaging, be accompanied by proof of purchase and you must pay the expenses of shipping. Request your RMA here http://my.magicJack.com/returns.html. You will receive your refund or your new device within a reasonable time frame from the time we receive your package; which is approximately 14 days for an exchange and 45 days for a refund. If you purchased the device from one of our authorized agents, please contact the distributor or retailer directly to learn about their refund policy.
3. Internet Communications Feature
a) Incoming Calls:
When you first register, as part of the available features, you may elect to choose a unique phone number, which will allow you to receive free phone calls over the Internet. The phone number chosen will be allocated provided we determine that it is legally permissible. If you are eligible for a phone number, it will be allocated to you as soon as reasonably possible after we have received your request. YMAX Communications Corporation may be the provider of your phone number and/or inbound calls. Improperly routed calls and/or with incomplete call streams may not be delivered. We do not guarantee that a requested phone number can be allocated to you or that you can make use of the incoming call feature. The allocation of a phone number to you does not constitute any transfer of title, ownership, license or other rights with regard to the phone number; if you transfer or port out your phone number your service is terminated and you relinquish all claims for a refund of your initial licensing period as well as any renewal licensing purchased. We may, without any liability, refuse, change or terminate any phone number at anytime. If we change the phone number that has been allocated to you, we will notify you, stating the effective date of the change and your new phone number. If you do not wish to accept this new phone number, you are entitled to cancel this Agreement; however, you will not be eligible for any refund unless you terminate the Agreement within 30 days of purchase of the device and qualify for a refund as further described in Section 2 of this Agreement. We will not be liable for any damages resulting from the change of the phone number.
b) Outgoing Calls:
Once you have registered your device you have agreed to these Terms of Service. You may now elect to choose the feature allowing you to make free outgoing calls over the Internet. You can make free calls to other device users located anywhere in the world, and to subscribers on traditional telephone networks or wireless networks in the United States. YMAX Communications Corporation may be the provider of outbound calling services to subscribers on traditional telephone or wireless networks in the United States, for toll free calls, and/or for international calls. Some restrictions in cost prohibitive areas may apply. You will not have the ability to call any number that would require the addition of any charges to your phone bill, such as 900 or 976 numbers or any other “fee per call” type service. Calls of long duration may be terminated to make sure the integrity of the network is kept intact, which would prevent abandoned calls.
4. What Is Free and What is Not:
The device allows you to receive for free incoming calls using the phone number you have chosen. If you choose outgoing service, the device allows you to make free outgoing calls to other device users located anywhere in the world, and to subscribers on traditional telephone networks or cellular networks in the United States. We may provide for a fee, premium prepaid services, which may be powered by YMAX Communications Corp. (“YMAX”), including inbound calling, International Calling and Conferencing services and the rates for those services will be governed by listed price lists or tariffs. magicJack and/or Vocal Tec may make available to you, for an additional fee, enhanced versions of the Software (“Upgraded Software”) that provide new features and functions.
5. Emergency calls
Please read carefully and understand the difference between magicJack and magicTalk.
magicTalk- does not provide any emergency calling capability.
No Emergency Calls. It does NOT support any emergency calls to any type of hospitals, law enforcement agencies, medical care unit or any type of emergency services of any kind. It is not a traditional telephone service or a replacement for your primary telephone service. There are important differences between traditional telephone services and the Software and products. You need to make additional arrangements in order to access emergency services. It is your responsibility to purchase, elsewhere, traditional wireless or fixed line telephone services that offer access to emergency services. It is Your responsibility to inform all users that may use the software that you have downloaded, that it is not possible to support or carry emergency calls using the Software and products, and that they may access emergency services via the additional arrangements that You have made available.
magicJack – The services are not traditional telephone services, so we are not required to provide you with access to emergency 911, E911, or similar access to emergency services. However, when you register to use the device, you will be enrolled in the voluntary 911 service, if you register a U.S. service address. The device will take commercially reasonable steps to provide you with emergency service calling. This requires your cooperation. Initially, we will use the address you give us when you register your device. You must update this address whenever you change the location from which you place your calls. You agree that each and every time you change the physical location of where you are using the device, you will update the Emergency Services record at http://my.magicJack.com and provide the new address where you are using the device. If you fail to do so the free voluntary 911 service will not work.
You understand and agree that the 911 emergency dialing feature is provided to you as a convenience. In the event you choose to use the same phone number for two or more devices, you will not have 911 emergency dialing on any device other then the first one registered with the phone number. YMAX will not be liable for any damages resulting from any call made using the emergency dialing feature. You understand that the voluntary 911 service will not work in certain circumstances, including, but not limited to: when you relocate your computer or device to a new physical location different than the one you registered with us; if you experience broadband connection failure; if you experience loss of electrical power at your location; if delays occur in the system making updates of your registered physical location. You assume the risk that you may not obtain emergency service when you use the 911 emergency dialing feature. You should always have an alternative means of accessing 911 or similar emergency services such as a landline telephone. It is your responsibility to inform others who use your device to make phone calls that they should be prepared to access the 911 emergency numbers through a traditional landline or mobile phone.
6. Proper Use
You agree that you are responsible for your own communications and for any consequences that arise from them. You agree that you will use the device in compliance with all applicable local, state, national, and international laws, rules and regulations. Among other things you will not agree to, and will not authorize or encourage any third party to: (a) prevent others from using their devices, (b) use the device or for any fraudulent or inappropriate purpose, or (c) remove any copyright, trademark or other proprietary rights notices contained in or on the device, including those of any of our business associates, from whom we may have licensed certain components used in the device. Violation of any of these obligations may result in immediate termination of this Agreement, and may subject you to state and federal penalties and other legal consequences. VocalTec reserves the right, but will have no obligation, to investigate your use of the device in order (a) to determine whether a violation of the Agreement has occurred or (b) to comply with any applicable law, regulation, legal process or governmental request. VocalTec reserves the right to block calls to numbers that abuse its services such as, but not limited to, traffic stimulation numbers. If VocalTec sees excessive use, including but not limited to, a customer whose usage is twenty (20) times more than the average customer usage, or a customer who calls more than 50 different telephone numbers per day, or systematic or intentional misuse, it reserves the right, in our sole discretion, to terminate your use of the device and/or Software immediately, and you will not be entitled to get a refund of any licensing fee or any other fee you may have paid to us. We reserve the right to reclaim any telephone number that does not make a call for a consecutive 90 days. In the event that we reclaim a phone number and your software license is still active, you may choose another phone number.
7. No Resale
Unless expressly authorized in writing by VocalTec, you agree not to reproduce, duplicate, copy, sell, trade, resell or exploit for any purposes any portion of the device or the Software.
magicJack grants you a personal, non-transferable and non-exclusive right and license to use the device and Software on your computer and VocalTec grants you a personal, non-transferable and non-exclusive right and license to use Software on your computer; provided that you do not (and do not allow anyone else to) copy, modify, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, grant a security interest in, or otherwise transfer any right of the device. The initial term of this license is for one year and may be renewed upon the one-year anniversary of your device order or purchase (for an additional fee) for additional terms. If you do not renew your license within sixty days of expiration, we may revoke the phone number, at our sole discretion. You agree not to modify the Software in any manner or form, or to use modified versions of the Software, including for the purpose of obtaining unauthorized access to the device. You agree not to access the YMAX services by any means other than through the Software and the device
Use of the device is free. Your purchase of the device or download and registration of the device gives you a license to use it and the Software for one year. To continue using the device and the Software after the end of the initial one-year term, you must renew your Software access license for additional one-year terms at VocalTec’s then applicable license fee. Failure to renew your registration after the end of the initial term or any renewal term may result in immediate termination of your license and access. If you are terminated, you may not be able to use the device or premium features and your right to use any phone number allocated to you will be canceled. Furthermore, if you delay registration and renew your registration after the expiration of your license, but before sixty days after expiration, your new term will begin as of the expiration date and will continue only up to the anniversary of that expiration date. If you delay registration and renew after sixty days, your new term will begin on date of registration and you may not have access to any phone number you had previously. For your convenience, magicJack has an auto-renewal program. The form of payment you have on file may be automatically charged on the day before the last business day of the current term for the prevailing renewal fee. We may receive and/or request automatic updates of your account information from the financial institution that issued your form of payment on file in order to keep your payment information current..
You agree to be responsible for any applicable taxes, fees, or charges, now in force or enacted in the future in connection with the license and your use of the device and YMAX services.
Your registration data and certain other information about you are subject to this Terms of Service. You understand that by using the device you consent to VocalTec’s collection and use as set forth in these Terms of Service, including the transfer of this information to and from the United States and/or other countries for storage, processing and use by VocalTec, its affiliates and business partners to provide you with information about communications-related service.
You acknowledge, consent and agree that VocalTec, and/or YMAX may access, preserve and disclose your account information if required to do so by law or in a good faith belief that such access preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce this Agreement; (c) respond to your requests for customer service; or (d) protect the rights, property or personal safety of its users and the public.
You understand that the technical processing and transmission of the device may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
You also understand and agree that use of the device and Software will include advertisements. Our computers may analyze the phone numbers you call and your registration information in order to improve the relevance of the ads. We do not provide any personal information to our advertisers or third parties. VocalTec and its subsidiaries have a policy of restricting advertisers that it believes are inappropriate, but it does not guarantee the accuracy or integrity of any advertisers and does not endorse any of the advertisements that may appear in connection with use of the device. You also understand and agree that use of the device and Software may include certain communications, such as service announcements, administrative messages and newsletters, and you will not be able to opt out of receiving them.
You agree to hold harmless and indemnify VocalTec and YMAX, and their subsidiaries, affiliates, officers, agents, employees, partners and licensors, from and against any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of or relating in any way to, your use of the device and/or YMAX services (including but not limited to the cancellation, absence, failure or outage of the device , including specifically any claims arising out of the failure to complete emergency service calls). In such a case, VocalTec will provide you with written notice of such claim, suit or action.
VocalTec reserve the right to modify or discontinue the device and Software, temporarily or permanently, with or without notice to you. YMAX reserves the right to modify or discontinue its services, temporarily or permanently, with or without notice to you. We will not be liable to you or anyone else in the event that we exercise our right to modify or discontinue the device.
You agree that YMAX and/or VocalTec, in its sole discretion, may immediately terminate this Agreement and your license to use the device and Software and/or YMAX services, without any refund. YMAX may terminate this Agreement for any reason, including, but not limited to, (a) breaches or violations of this Agreement or other incorporated agreements or guidelines, (b) requests by law enforcement or other government agencies, (c) unexpected technical or security issues or problems, (d) use of the device, YMAX services in violation of any laws, regulations, or rules, or in any manner that disrupts use of YMAX services or the device or Software by others, or (e) nonpayment of any fees, including license renewal fees, owed by you in connection with the Software, (f) changes in any rules or regulations that affect our ability to provide the device, the Software or YMAX services. Termination of your license includes cancellation of your ability to use the device and the Software, without refund and deletion of all related account information associated with or inside your account. Further, you agree that any termination of this Agreement will be made in YMAX’s and/or VocalTec’s sole discretion and that neither YMAX nor VocalTec nor any of its agents or affiliates will be liable to you or anybody else for termination of your license or this Agreement. We may offer Vanity numbers for an annual fee. These numbers are non transferable. We have the right to revoke your usage of the vanity number at any time and for any reason. If a number is transferred, the license or Premium license will be terminated.
You may terminate the use of the device at any time. Remaining balances will not be refunded.
All provisions that must survive in order to give effect to their meaning will survive any expiration or termination of this Agreement, including without limitation, all of your representations, warranties and indemnification obligations.
15. Intellectual Property Rights
You acknowledge and agree that the device contains proprietary and confidential information that is protected by applicable intellectual property and other laws. You further acknowledge and agree that content contained in sponsor advertisements or information presented to you through the Service or advertisers is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws. Except as expressly authorized by magicJack, VocalTec or advertisers, you agree not to reverse engineer, modify, rent, lease, loan, sell, distribute or create derivative works based on the device or the Software, in whole or in part.
16. No Warranties
YMAX services and software are provided “as is”, without any warranties of any kind, whether expressed or implied, including, but not limited to, warranties of quality, performance, non-infringement, merchantability, or fitness for use or a particular purpose.
VocalTec and YMAX make no warranty regarding the optional free 911 emergency dialing feature provided on the device. All calls made using the 911 emergency dialing feature are made at the caller’s risk.
YMAX and VocalTec make no warranty as to the completion, clarity, or overall quality of any particular call made using the service. YMAX and VocalTec make no warranty that any errors in the software will be corrected.
YMAX and VocalTec make no warranty about the quality of any products, services, information, or that other material purchased or obtained by you through the service will meet your expectations. Any content downloaded or otherwise obtained through the use of the service is done at your own discretion and risk and you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such content.
No advice or information, whether oral or written, obtained by you from YMAX or VocalTec or through or from the service shall create any warranty not expressly stated in this agreement.
17. Limitation of Liability
magicJack can only be held liable for direct damages resulting from failure to perform its obligations under this Agreement. In this respect, direct damages means the amount you actually paid for the device and Software license during the year in which such damages occur. To the maximum extent permitted by applicable law, magicJack will not be liable for any indirect, special, incidental or consequential damages whatsoever (including but not limited to, damages for loss of profits or confidential or other information, for business interruption, for loss of privacy arising out of or in any way related to the use of or inability to use the device or Software, even if magicJack has been advised of the possibility of such damages.
YMAX can only be held liable for direct damages resulting from failure to perform its obligations under this Agreement. In this respect, direct damages means the amount you actually paid for the device and Software license during the year in which such damages occur. To the maximum extent permitted by applicable law, YMAX will not be liable for any indirect, special, incidental or consequential damages whatsoever (including but not limited to, damages for loss of profits or confidential or other information, for business interruption, for loss of privacy arising out of or in any way related to the use of or inability to use the device or Software, even if YMAX has been advised of the possibility of such damages.
Some jurisdictions do not allow some of the exclusions or limitations as established above, so they may not apply to you. In that event, the liability will be limited as far as legally possible under the applicable legislation.
VocalTec can only be held liable for direct damages resulting from failure to perform its obligations under this Agreement. In this respect, direct damages means the amount you actually paid for the magicTalk download and Software license during the year in which such damages occur. To the maximum extent permitted by applicable law, VocalTec will not be liable for any indirect, special, incidental or consequential damages whatsoever (including but not limited to, damages for loss of profits or confidential or other information, for business interruption, for loss of privacy arising out of or in any way related to the use of or inability to use the device or Software, even if VocalTec has been advised of the possibility of such damages.
Some jurisdictions do not allow some of the exclusions or limitations as established above, so they may not apply to you. In that event, the liability will be limited as far as legally possible under the applicable legislation.
You agree to comply with all export and import laws and restrictions and regulations of the United States and foreign countries, and not to export, re-export or import the device or Software or any direct product thereof in violation of any such restrictions, laws or regulations, or without all necessary authorizations. Neither the device, or the Software, nor the underlying information or technology may be downloaded or otherwise exported or re-exported (i) to Cuba, Iran, Libya, North Korea, Sudan, Syria, or any other country subject to U.S. trade sanctions applicable to the device or Software, to individuals or entities controlled by such countries, or to nationals or residents of such countries other than nationals who are lawfully admitted permanent residents of countries not subject to such sanctions; or (ii) to any named party or individual on the U.S. Department of Treasury, Office of Foreign Assets Control list of Specially Designated Nationals and Blocked Persons, and/or the U.S. Department of Commerce, Bureau of Export Administration Denied Persons List or Entity List. You acknowledge that the Software contains encryption technology, the export of which is restricted by the U.S. and certain foreign laws. By downloading the Software or using the device, you agree to this section and represent and warrant that you comply with these conditions.
19. Automatic Updates
The device or Software may communicate with magicJack’s and VocalTec’s servers to check for available updates to the Software and/or magicPage™, and/or magicTalk including bug fixes, patches, missing plug-ins and new versions (collectively, “Updates”), however VocalTec have no obligation to provide you with such Updates and we do so solely at our option. Updates do not include access to the Upgraded Software described in Section 5 above.
20. Representations and Warranties
You represent and warrant that (a) all of the information provided by you to magicJack and VocalTec to use the magicJack device, magicTalk and Software is correct and current; (b) you have all necessary right, power and authority to enter into this Agreement and to perform the acts required of you hereunder; and (c) you are at least 18-years-old.
21. Entire Agreement
This Agreement is the entire agreement between you and YMAX and VocalTec and governs your use of the device and Software and items and/or services which may be provided by YMAX, it trumps any prior agreements between you and magicJack and/or VocalTec and/or YMAX. You also may be subject to additional terms and conditions that may apply when you use or purchase certain other services, affiliate services, third-party content or third-party software.
22. Waiver and Severability of Terms
Even if YMAX do not exercise or enforce any or all of its rights or any provision of this Agreement it does not mean that we waive the right or provision, and we may still enforce those rights and provisions later. If any provision of this Agreement is found by any court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect.
23. Statute of Limitations
You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the device Software or services of this Agreement must be filed within one year after such claim or cause of action arose or be forever barred.
24. Choice of Law; Binding Arbitration; Forum
This Agreement will be governed by and construed in accordance with the laws of the State of Florida, without giving effect to its conflict of laws and/or provisions of your actual state or country of residence. Any claims, legal proceeding or litigation arising in connection with the device or Software and items and/or services provided by YMAX will be resolved by binding arbitration. The arbitration shall be administered in accordance with the then current Commercial Arbitration Rules of the American Arbitration Association. Any matter to be settled by arbitration shall be submitted to the American Arbitration Association in Palm Beach, Florida, and you consent to binding arbitration in Palm Beach, Florida.
25. Five-Year Warranty or Two-Year Warranty
magicJack may (but shall not be required to), offer for purchase, from time to time, a Five-Year Warranty or a Two-Year Warranty for the device. This Five-Year Warranty or a Two-Year Warranty is limited and warrants that for a period of five (5) or two (2) years respectively from the purchase of the device, the Hardware shall be free of defects in material and workmanship under normal authorized use consistent with the product instructions. This product warranty extends only to the original purchaser. In the event that we receive notice during the warranty period that any Hardware does not conform to its warranty, Customer’s sole and exclusive remedy, and the companiess sole and exclusive liability, shall be for magicJack, at its sole option, to either repair or replace the non-conforming Hardware or refund the purchase price in accordance with this limited warranty. Hardware replaced under the terms of any such warranty may be refurbished or new equipment substituted at the option of magicJack. Actual delivery times may vary depending on the customer location. As a condition precedent to the Five year Warranty or the Two-Year Warranty, the end user must: 1. Obtain a return material authorization (RMA) , which will include an RMA number. Returns without an RMA number may be rejected by us. 2. Ship the items being returned to us, freight prepaid, together with a written description of the claimed defect. 3. Pack the items being returned in the original packing carton and with the original proof of purchase. 4. Pay for shipping and handling fees for the shipping of the replacement.
26. One Year Insurance Plan
We may (but shall not be required to), offer for purchase, from time to time, a One Year Replacement Insurance plan for the device. This Replacement Insurance plan is limited and insures your originally purchased device for one full year from date of purchase. This product warranty extends only to the original purchaser. In the event that we receive notice during the warranty period that any Hardware does not conform to its warranty, Customer’s sole and exclusive remedy, and sour sole and exclusive liability, shall be for magicJack, at its sole option, to either repair or replace the Hardware or refund the purchase price in accordance with this limited warranty. Hardware replaced under the terms of any such warranty may be refurbished or new equipment substituted at the option of us. Actual delivery times may vary depending on the customer location. As a condition precedent to the One Year Replacement Insurance plan, the end user must: 1. Obtain a return material authorization (RMA) , which will include an RMA number. Returns without an RMA number may be rejected. 2. Ship the items being returned to us, freight prepaid, together with a written description of the reason for replacement request. 3. Pack the items being returned in the original packing carton and with the original proof of purchase. 4. Pay for shipping and handling fees for the shipping of the replacement.